Channels
- WhatsApp, on your existing number
- Chat on your website
- Phone calls on your existing line
- Inside your CRM
Intelligent systems. Built around you.
AI Chat & Voice Employees
Support conversations and routine tasks with assistants built around your knowledge and processes.
01 / What we build
Built around your business.
We map your requirements before deciding what to build. Scope, integrations, hosting and support are agreed for your project.
Request a free audit ↗- 01AI chat and voice experiences
Assistants that answer customers on your website, chat channels or phone line.
- 02Business knowledge and guided responses
Answers drawn from your own services, policies and prices, in the tone you set.
- 03Human handover and escalation
When a question needs a person, the conversation passes to your team with its context.
- 04Conversation review and ongoing refinement
We review real conversations and improve answers as your business changes.
- 05Your own voice
The voice agent can speak in a voice cloned from yours or a team member’s, with their consent, so callers hear your brand.
- 06Many calls at once, 24/7
It answers several phone lines at the same time, day and night, so no caller waits or ends up in voicemail.
02 / See it work
One assistant, on every channel.
Choose a channel to watch a typical conversation, and what the assistant does behind it.
- Hi, do you have a slot for a consultation this week?
- Hello! Yes, we have Tuesday at 4:00 PM or Thursday at 11:00 AM. Which suits you?
- Thursday please.
- Done ✓ You’re booked for Thursday at 11:00 AM. Your confirmation is on its way here.
Behind the scenes
- Message understoodEnglish, booking request
- Answer from your knowledgeServices and hours you approved
- Booked in your calendarThursday, 11:00 AM
- Logged in your CRMContact and booking saved for your team
- My order arrived damaged. Can I get a refund?
- I’m sorry about that. Refunds are approved by our team, so I’m passing your order details to them now.
- OK, how long will it take?
- Our customer care team has your case with a full summary and will contact you shortly. You won’t need to repeat anything.
Behind the scenes
- Request recognisedRefund for a damaged order
- Your policy appliedRefunds wait for your team’s approval
- Handed to the right personCustomer care, with a summary of the chat
- Customer kept informedTold what happens next
- مرحبا، تفتحون يوم الجمعة في الليل؟Hi, are you open on Friday evening?
- هلا والله! نعم، نفتح الجمعة من ٤ العصر إلى ١٠ الليل. تبي أحجز لك موعد؟Yes, Friday from 4 PM to 10 PM. Shall I book you in?
- إيه، الساعة ٧ لو سمحت.Yes, 7 o’clock please.
- تم الحجز يوم الجمعة الساعة ٧ مساءً. نشوفك على خير.Booked for Friday at 7 PM. See you then.
Behind the scenes
- Answered on your numberYour existing line, no waiting or voicemail
- Gulf Arabic understoodReplies in the caller’s own dialect
- Booked in your calendarFriday, 7:00 PM
- Transcript savedStored where you choose, for people you approve
03 / How it works
From first message to done.
The same four steps run on every channel, day and night.
- 01A customer reaches you
On WhatsApp, your website, your phone line or inside your CRM, at any hour.
- 02It understands
The language or dialect they use, and what they need.
- 03It answers or acts
From your own information: it answers questions, books appointments, takes orders and records requests.
- 04It hands over and logs
Anything that needs a person goes to the right one with a summary. Refunds and exceptions wait for approval.
We review conversations with your team and refine the assistant, so it keeps getting better.
04 / Capabilities
Everything your AI employee can do.
Every setup is tailored to your business. These are the building blocks we combine for you.
Languages
- Gulf and Emirati Arabic
- Modern Standard Arabic
- English
- Other languages your customers use
Tasks it handles
- Answers from your FAQs, policies and prices
- Books appointments into your calendar
- Takes orders and payment
- Records requests for your team
Voice
- Answers several calls at the same time
- Day and night, so no one ends up in voicemail
- Can speak in a voice cloned from yours, with consent
Handover and control
- Passes to the right person with a summary
- Refunds and exceptions wait for your approval
- Tells customers what happens next
Privacy and improvement
- Conversations and recordings stored where you choose
- Access only for people you approve
- AI providers set not to keep or train on your conversations
- Regular review and refinement with your team
05 / FAQS
Frequently asked questions
How our AI chat and voice employees work, in plain terms.
What is an AI chat or voice employee?
An assistant that answers your customers by chat or by phone, using your own information, and takes care of routine tasks such as answering questions, recording requests or booking appointments.
Does it understand Arabic and English?
Yes. It answers in the language the customer uses, Arabic or English.
Where do its answers come from?
From your business: your FAQs, policies, services and guides. It is set up to answer from that material and to hand over to your team when the answer isn’t there.
What happens when it can’t help, or a decision is needed?
It hands the conversation to the right person with a summary, and tells the customer what happens next. Refunds, exceptions and anything you choose wait for your team’s approval.
Can it book appointments or take orders?
Yes. Once it is connected to your calendar or booking system, it books appointments straight into it, and it can take orders the same way. Our use cases include a store assistant that takes orders and payment, and receptionists that answer a university department’s calls and chats.
How does it keep improving?
We review conversations and handovers with your team and refine its knowledge and behaviour, so it gets better at the questions that matter most to you.
Can the AI receptionist answer calls 24/7?
Yes. It answers several phone lines at the same time, day and night, in Arabic or English, so no caller waits or ends up in voicemail. In our university use case, students and employers now get an answer straight away, at any hour, by phone or chat.
Can the voice agent speak in our own voice?
Yes. The voice agent can speak in a voice cloned from yours or a team member’s, with their consent, so callers hear your brand.
Does the AI chatbot work on WhatsApp?
Yes. The chatbot answers customers wherever they reach you: WhatsApp, your website, your phone line or inside your CRM.
Does it understand the Gulf Arabic dialect?
Yes. It understands and replies in Gulf and Emirati Arabic, Modern Standard Arabic and English, and in other languages your customers use, so they can write or speak the way they normally do.
Can we keep our existing phone and WhatsApp numbers?
Yes. The AI receptionist answers on your existing business number: your phone provider gives us a SIP connection, so calls reach the assistant without changing the number your customers already know. Your WhatsApp number stays the same too.
Where are conversations and recordings stored, and who can see them?
Wherever you choose. Every setup is tailored to your business, so conversations, transcripts and call recordings are stored where you decide, and only the people you approve can access them.
How much does an AI chatbot or AI receptionist cost?
Scope, integrations, hosting and support are agreed for your project, and the price follows the scope. It starts with a free audit where we map your requirements, and we show you a working demo before we build.